Help & FAQ

Help & FAQ:
Open M-F, 10 a.m. - 5 p.m. Eastern Time
Shipping & Billing Questions, Inquiries, Concerns
In contacting us, please ensure your listed email address is correct and valid as this is
where we will respond — please ensure that you review your junk and/or spam
folders where a message from us may be transferred by your incoming mail server.
Please ensure that you are looking for a message from an individual representative
from JFT Network who will be responding. Please allow 24-48 business hours for us
to research and respond, though most inquiries are answered within 8-12 business
hours.
Email Customer Care   
 
Shipping & Returns
JFT Network is committed to excellence in all we do. This commitment
especially applies to customer service. Unfortunately (because we are
human, too!) there may be situations where an order could be inaccurate,
incomplete or damaged by mistake. We also realize that, for whatever
reason, products may fail to meet your expectations. We have developed the
following guidelines for these situations.
Damaged Products
If you receive a product from us that is damaged, please inform us so a
replacement may be sent. Please do not return defective items unless
requested. Shipping fees for defective items returned without our request
are not eligible for a refund.
Incomplete/Inaccurate Orders
If the order you received from us is incomplete or contains products you did
not order, please email us. If your order was incorrectly packed, we will
send the correct or missing product as quickly as possible.
Exchanges
In the event that you wish for a different item (or size) than purchased, you
may return your order in sellable condition (package well to avoid damage
in transit) within 30 days for an even exchange. Please note that in order to

receive an even exchange, items must be received in sellable, unaltered
condition. Please include $5 made payable to JFT Network to cover a
portion of the costs to ship the exchange item to you. Products must be
returned in sellable condition within this time period to receive an exchange.
Books must be returned in a box; no envelopes, please. Shirts may be
returned in a Tyvek envelope. Postage/shipping fees are not eligible for a
refund/exchange.
Returns
In the event that you are dissatisfied with your purchase, you may return
your order in sellable condition (package well to avoid damage in transit)
within 30 days for a refund, minus a 10% restocking fee. Products must be
returned in sellable condition within this time period to receive a refund.
Products must also be shipped in a trackable manner (with tracking number
sent to our Customer Service) to qualify for any refund on items that might
be lost in return transit.
 Books must be returned in a box; no envelopes, please.
 Shirts may be returned in a Tyvek envelope.
 Please note that in order to receive a refund, items must be received
in sellable, unaltered condition. Postage/shipping fees are not
eligible for a refund.
 Products must also be shipped in a trackable manner (with tracking
number sent to our Customer Service) to qualify for any refund on
items that might be lost in return transit.
 Ship to: 
JFT Network c/o JFT Network
ATTN: Returns
65 Antioch Rd, Ste C, Dallas, GA 30157
NOTE: Packages returned due to "Refused/Refusal" will incur a $10 fee.
Store credit may be issued at the discretion of customer service.
Please note: Audio/Visual and Multimedia resources (DVDs, CDs, DVD-
Roms) may be returned for exchange only if unopened; opened
Audio/Visual or Multimedia resources are not eligible for a refund due to
copyright infringement concerns.
We appreciate your understanding and future business. If you have any
questions or comments about how we can improve your experience with
JFT Network, please feel free let us know below.

↑ Top
Return to Sender
If an order is returned to us because of an error in the shipping address given
at the time the order was placed, the order will be reshipped only after the
customer pays to have it reshipped. This cost will be determined by
Customer Service, and will cover the cost to reship as well as the cost USPS
charged to return the package to us. If the customer does not want the
package reshipped, the refund will be processed less the 10% restocking fee
and less the cost USPS charged to return the package back to us. If an order
is returned to us because of a shipping error on our part, the package will be
reshipped at no additional cost.
Shipping Information
Please carefully confirm your address and purchase is correct prior to
submitting your order, as once an order is submitted it is typically unable to
be altered or changed.
In-stock orders typically ship within 7-10 business days following date of
order receipt.  Orders with Preorder items on them will be held until all
items are in stock.
Flat Rate - based on weight and items ordered, we decide
whether the package ships UPS, FedEx, SmartPost, USPS
First Class, or USPS Media Mail.  Depending on which
method we chose to use, the package will take estimated 5-
10 business days to be delivered AFTER the 1-5 business
day processing for in-stock orders.  Please note that all
these methods, including FedEx SmartPost, will be delivered
by your local post office, so the shipping address you use on
your order needs to be the one that your local post office
delivers to.
PLEASE BE AWARE THAT THESE ARE TYPICAL LEAD TIMES
PROIVDED TO US BY THE SHIPPING COMPANIES BELOW.
USPS Priority - Typically takes 2-3 business days for the
package to be delivered once it has been shipped AFTER the
1-5 business day processing for in-stock orders.
FedEx Ground - We ship from our fulfillment center in
Powder Springs, GA, zip code 30127.  Transit times are

typically 1-5 business days in the contiguous U.S, NO
SATURDAY DELIVERY. This transit time is AFTER the 1-5
business day processing for in-stock orders. No PO Boxes.
FedEx 2-Day - We ship from our fulfillment center in
Powder Springs, GA, zip code 30127.  This is typically
guaranteed 2 business day delivery by 8pm, NO SATURDAY
DELIVERY. This transit time is AFTER the 1-5 business day
processing for in-stock orders. No PO Boxes.
 
Release, Assumption of Risk, Waive of Liability and
Indemnity Agreement
By purchasing any item from JFT Network, the buyer expressly warrants
that he or she is in compliance with all applicable Federal, State and Local
laws and regulations regarding the purchase, ownership and use of the item.
It shall be the buyer’s responsibility to comply with all Federal, State and
Local laws governing the sale of any items listed, illustrated or sold. The
buyer expressly agrees to indemnify and hold harmless JFT Network and its
affiliates for all claims resulting directly or indirectly from the purchase,
ownership or use of the item in violation of applicable Federal, State or
Local laws or regulations.
Concerning Preorders
Preorders and backorders are provided an estimated release date. This date
is not guaranteed. It is an estimate provided by the vendor with a few extra
days calculated in for any potential delays which could occur.
Please note all items will ship upon the availability of
backordered/preordered items.
Please create an account so that you can check on the status of your order.
Using Guest Checkout will store/save no information and you will not be
able to access your order online. Creating an account allows you to log in,
view your submitted orders, check on the status, and track the order once
shipped. It will also provide the estimated release dates of
preordered/backordered items.
If you have already checked out with Guest Checkout, and thus cannot view
your order for estimated release dates, please locate the item on our store to
review the most current estimated release date.

Thank you! We look forward to serving you as quickly as possible.
Shirt Sizing Chart
Gildan Sizing Chart
The sizing chart for Gildan is provided by the manufacturer. The sizing chart
is intended for your use as an approximate gauge for your body shape and
size. Clothes can fit your body shape differently, so please use the size chart
below as a rule of thumb. Only you can determine the comfortableness of
the clothing based on how loose or tight you prefer your clothing.

Product XS S M L XL 2XL 3XL 4XL 5XL

Adult (Chest) - 36 40 44 48 52 56 60 64

Women's (Chest) 32 36 40 44 48 52 56 - -

Youth (Chest) 31 34 36 38 40   - - -

 
This sizing chart is provided by Gildan as a guide to buying Gildan.